Refund policy

Eligibility for Return

  • You may request a return within 7 days of receiving your order.

  • Items must be unused, in their original condition, and in original packaging with all accessories/manuals intact.

  • Return requests are accepted only for damaged, defective, or incorrect items.

Non-Returnable Items

  • Opened or used products

  • Products without original packaging

  • Customized or special-order items

  • Personal care or hygiene items (e.g., TENS electrodes, face massagers, etc.)

Return Process

  1. Email us at support@theroheal.shop or WhatsApp us with your order number and reason for return.

  2. Attach clear images or videos of the product (in case of damage/defect).

  3. Once approved, we will arrange a pickup or guide you on how to return the item.

Refund Policy

  • Upon receiving and inspecting your return, we will notify you of the refund status.

  • If approved, refunds will be processed within 5-7 business days to your original payment method.

  • Shipping charges (if any) are non-refundable.

Exchange Policy

  • Exchanges are only allowed for defective or wrong items sent by us.

  • To request an exchange, follow the return process mentioned above.

Contact Us

For any questions regarding returns or refunds, contact us at:
📧 support@theroheal.shop
📞 +91-8420004011